The part of logistics we call customs services is facing a paradigm shift, in many ways very similar to the one the banking industry went through some years ago:
(Banking clients – we – today enter all basic data, before the bank controls and completes the transactions.)

Professional importers and exporters demand more freedom of choice; on one hand they want a closer integration with their selected suppliers, increased automation, increased handling speed and reduced handling cost. On the other hand, however, they are looking for opportunities to be able to focus on selected parts of their supply chain and process more of the data on their own before handing it over to their customs services supplier(s).

This is a challenge for most parts of our business, and the trend calls for a.o seamless integration and user-friendly web services – as the major clients will prefer to work in the same environment as their customs services suppliers – if possible. Status updates and deviation management? Yep, that too….

As you can see, we can look forward to some exciting projects in the near future – both suppliers and customers!

(…other parts of the logistics industry will nod in recognition to the challenge mentioned above – this is by no means unique to the customs services…)

What do you think?