Companies need to utilize latest technologies for demand-driven operations & meet expectations of today’s omnichannel customer. (By Tompkins Supply Chain Consortium)



June 05, 2013

A new report by Tompkins Supply Chain Consortium examines the latest technologies and features for supply chain success.

Investing in the right technologies helps retailers meet the challenge of today’s omnichannel customer, whose shopping expectations call for demand-driven supply chains.

The report, Supply Chain Technology: Applying the Latest Products and Features to Your Supply Chain, reveals today’s technology solutions in enterprise resource planning, transportation management systems, and warehouse management systems, among others.

“The most successful retailers recognize supply chains as key enablers of the transformational customer experience and use it to distinguish themselves from the competition,” says Chris Ferrell, author of the report and Director of Tompkins Supply Chain Consortium.

The greatest technological advancements are being made in tactical components of the supply chain, such as MOVE (transportation) and STORE (facilities), as companies look for high return on investment (ROI) and quick payback.

The best supply chain technologies will create value for customers through visibility, flexibility, and speed.

“The world’s leading supply chain organizations will judge their technology spend almost exclusively through the prism of exceeding customer expectations as a means of maximizing profitability,” Ferrell notes.